Westlake Nail Spa
Shop Policy
Online Booking
We recommend that you book your appointments in advance so that we may accommodate your requests. Availability of your preferred staff member is not guaranteed. Please arrive 5 minutes prior to your scheduled service especially if you are a new client.
Reservation Fee
Reservations for all appointments require a hold on your card for the total price of services in order to book. You will not be charged at this moment. However, if you cancel within 24 hours of the reservation time or no show, there will be a charge of 50% of the total services from your appointment. These bookings must be canceled at least 24 hours prior to the reservation time to avoid the charge. If you have any questions regarding your reservation, feel free to contact us.
Running Late?
It happens to all of us! Please call us if you will be arriving late for your appointment.
If you are running late for 10 minutes or more from your scheduled appointment, we may shorten or reschedule your service as to not disturb our next appointment.
Cancellations & No-Shows
All appointment cancellations and reschedules need 24-hour notice. This includes online appointments!
No-shows will be charged 50% of the service charge. Appointments that are missed without prior notification, or appointments canceled or rescheduled within 2 hours of the scheduled start time, are considered to be a “No Show” and are subject to a cancellation fee of 50% of the service charge.
Please understand that when you forget or cancel your appointment without giving enough notice, we miss the opportunity to fill that appointment time, and clients on our waiting list miss the opportunity to receive the services they need. We appreciate your understanding.
Payments
We accept Visa, Master Card, Discover, American Express, and Cash. (3% surcharge for all card transactions)
Please kindly provide all gratuity in Cash or Venmo
Gift card orders are available at our brick & mortar shop, & can only be redeemed at Westlake Nail Spa. There are no returns, refunds of remaining balance, or cash redemption on Gift Cards. We do not honor or reimburse for lost, stolen, or damaged Gift Cards. There is no expiration on a balance of a Gift Card. Westlake Nail Spa does not honor gift cards/coupons/etc. sold through a third party (except for Square gift cards only). All sales are final.
To maintain a relaxing spa-like atmosphere, as well as the relaxation of other guests, we ask to please use quiet voices in the salon. Turn the ringer of your cell phone to silent or vibrate prior to entering the salon. We ask you to be considerate and respectful to other guests & staff while enjoying your experience to the fullest while allowing everyone to do the same.
Right to Refuse Service
We have the right to refuse service to anyone at any time. This includes the usage of drugs, alcohol, sexual, discriminatory or demeaning verbal remarks or behavior that we feel is inappropriate & intolerable. As licensed professionals, we follow strict code of ethics. It is very important that a safe & respectful environment is maintained for ourselves and each of our clients.
Child Policy
For safety reasons and purposes, no children/babies are allowed to accompany you while you are having a service. We do not have the facilities to care for them. Children who are unattended in the waiting area pose a safety risk. We love children, but we hope you understand that we cannot assure their safety nor be held liable for your child in a professional environment. We also do not want to compromise the relaxation of our other guests. Your understanding is greatly appreciated.
Personal Items
We suggest that you do not bring your valuables (i.e. jewelry, phones, laptops) to our shop. We are not held responsible or liable for damaged, lost, or stolen personal items during services in our salon. It is the guests’ responsibility to keep an eye on their personal belongings & make sure that no valuables are left behind upon leaving. There is no outside food and drink.
By State Law we must refuse service to anyone who seems to have any kind of communicable foot, hand or skin disease. A licensee shall not perform services on a client if the licensee has reason to believe the client has an unhealthy condition; a communicable disease; contagious condition; skin or nail tissue that is inflamed, infected, broken, raised or swollen; or an open wound, ingrown toenail or sore in the area affected unless the client provides written authorization from a licensed physician.
Sick Policy
In an effort to maintain a healthy environment, we ask that if you are sick (which includes a cold, a fever, the flu, etc.) or have the onset of symptoms of an illness that you reschedule your appointment. If you arrive for your appointment with visible symptoms of an illness, you will be asked to reschedule your appointment. This is for your well being as well as the health of our employees and other clients. Receiving a service when you are sick is not advised. While in the early stages of an illness, a manicure or pedicure can accelerate the onset of infection and intensify its severity. Please wait until you have been well for at least a week before getting your service. If you do need to cancel your appointment, please give us a call and we will be happy to reschedule your appointment for a time when you are feeling better.
Medical Conditions
When making any appointments or before your service, please let us know if you are pregnant, have any health conditions, ingrown toenails, special needs (e.g. allergies or injuries). This will help tailor your service to ensure the highest satisfaction and benefit.
Allergies + Reactions
Natural ingredients are powerful and unique. If you have possible allergies or conditions where reactions may occur, it is the customer’s responsibility to be aware of the ingredients used in our products. We cannot be held liable for any reactions, infections, or health complications that may arise from using the products we offer or tools we use.
Sanitation
We clean all surfaces, screens, tools, tables and chairs after every customer. We require clients to purchase a reusable “Nail Kit” for scheduled services. Clients must bring back a previously purchased kit or they will be charged for a new one.
We uphold high standards of hygiene at Westlake Nail Spa.